ENABLE AN AWESOME

CUSTOMER EXPERIENCE

Empower your customer support with a human interface that delivers genuine empathy
and the personal touch.
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Creating Customer Delight

Monitor
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Modern customer service channels customer feedback and requests from a lot of different touchpoints. This results in broken streams, dissatisfaction and potential loss of relations.

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Omnicus leads information to its destined target. Omnicus is a powerful cloud-based tool for handling sudden bursts of activity that would normally paralyze important functions of a modern customer support centre.

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By smart resource allocation, Omnicus provides efficient handling of large amounts of traffic without loss of information.

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Omnicus ensures that the resources of the customer support are used the way it is meant.

NEW: 
Chatbot Powered By AI

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Automate

Automate repetitive tasks

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Human handover

Combine human handover to
more complex problems.

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Deliver Empathy

Provide your customers with
a human interface that delivers
genuine empathy and the personal touch.

How it Works

Omnicus lead information to its destined target using AI and automation, guaranteeing that your customer support resources are being used the way that they are meant to be used - to further grow your customer relationships and your business as a whole.

How it works

Integration of machine learning and smart tech allows for future additions and service development options. Handling appointments, status checks, assigning resources, routine communication, these are all examples of possible modules. With the gathering of data that Omnicus makes possible we seek to build a machine learning engine.

What You Gain

Digital services are often perceived as similar up to the point of personal contact. The customer seeks support when something has occurred, it is a critical stage in the customer relation. The contact is the point when the uniqueness of the service is experienced or missed.

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Effective Support

Rationalizing for a more efficient
customer support.

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Saving Manpower

Savings on manpower, focus on
competence.

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Add New Services

The possibility of integrating
additional and new services.

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Better Availability

Increased competence,
better availability for customer.

Each Interaction Personalized and Personal

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Personalized

By using a chatbot together with AI, you can streamline processes to make each and every interaction with your customers personalized.

Personal

While operational processes are automated using our market leading AI engine, Omnicus enables your staff to make each interaction truly personal.

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Useful Integrations

Omnicus has several integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.

Who Are We

A Norwegian startup with a strong backbone. Experienced entrepreneurs with a successful track record.
Broad experience, strong relations base and potential customer pool.

 

Eivind Jonassen

Co-founder & CEO

 

Glenn Larsen

Co-founder & CTO

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Omnicus AS
VAT: 917 259 666
c/o Spaces Kvadraturen,
Tollbugata 8,
0152 Oslo, Norway

 

TERJE KLUNGLAND

General Manager, Coworx

The fact that everyone involved has an overview of all incoming mail and that everyone has the opportunity to see which ones are answered, and not least what's been answered - makes it all a lot easier. Omnicus' shared inbox works great for us and it’s something we will continue to use going forward.

 

JAN PETTER BJERKE

Customer Success, Protekt IT

We are so pleased with using a shared inbox from Omnicus after we’ve moved sales@, support@, etc to a shared inbox. In short, Omnicus added our support staff a significant qualitative boost through full overview and highly effective interaction.

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