Category: help desk

Know Your Response Times

Customer Service Nicholas McAuliff -

Response times make a big difference, and there’s real data to back that up. Every customer that reaches out for service wants their issue solved fast.


Supercharge Your Help Desk

Help Desk Nicholas McAuliff -

Customers have multiple channels to choose from when communicating with a company. How a business decides to use their help desk to complement these options is crucial. It’s a business’s...