Commit to a daily inbox zero
Emails sent to your shared inboxes like sales@, support@ is visible in a unified inbox that your whole team can access.
Handling the most important ticket first, and working your way down to obtaining inbox zero. No more forwards, cc’s or bcc’s.
Lower response times
Using a shared inbox will highlight the most important tickets first.
With a timestamp for each interaction, you’ll be able to stay on top and keep your customers happy.Give us a try!
When working in teams, you need transparency.
It could be quite frustrating when you do not have the full visibility of what’s going on with a customer.
It’s true in your business and it’s true when supporting your customers. Using shared inboxes can help solve this. Your whole team can get an overview of what’s going on, and can also learn from others.
Use canned replies
Using canned replies is also one of the biggest benefits with a shared inbox.
Everyone on your team can use the same templates.
When using canned replies you can ensure the team always respond in a efficient way, and with a good tone of voice for your common questions.
Faster on-boarding of employees
When using shared inboxes, it’s easier to onboard new employees to your support team.
Your goal is to help them get started fast, let them see what’s happening with the company and how work gets done.
Solving the world’s
customer support challenges
At Omnicus we’re solving the world’s customer support challenges. Okay, maybe not the whole world, but definitely one of your main sources for customer contact at the moment.
We’d love you to test out our shared inbox, we’ll actually give you 3 years of lifetime subscription just to try it out (limited-time offer). And it’s very easy to use.
What our clients say
We are so pleased with using a shared inbox from Omnicus after we’ve moved sales@, support@, etc to a shared inbox. In short, Omnicus added our support staff a significant qualitative boost through full overview and highly effective interaction.
We are very satisfied!
The fact that everyone involved has an overview of all incoming mail and that everyone has the opportunity to see which ones are answered, and not least what's been answered - makes it all a lot easier.
Omnicus' shared inbox works great for us and it’s something we will continue to use going forward.
Let's get in touch
Send us an email and we will get back to you as soon as possible!
Request access to Omnicus!